Essential skills: It is critical that the candidate demonstrate the ability to: Demonstrate knowledge of federal and state guidelines relevant to Australian Apprenticeships Demonstrate knowledge of training options available to employers and apprentices Identify a range of training options appropriate to a variety of workplace situations In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Apply reading and writing skills required to understand organisation policies and procedures relevant to job role, contractual requirements, legislation, to complete forms, make file notes, prepare reports and prepare business correspondence Apply oral communication skills required to explain Australian Apprenticeships processes and systems, promote services of the organisation, provide and elicit information from apprentice and employer regarding services of organisation, Australian Apprenticeship Guidelines and incentives, in particular skills in: asking questions providing clear information listening to and understanding needs of apprentices and employers active listening skills Apply interpersonal skills including working with others, empathy with clients and an ability to relate to persons from diverse backgrounds Apply problem solving skills to address any problems or issues that may arise in the Australian Apprenticeships arrangements Apply numeracy skills to provide statistical reports and undertake basic calculations Apply technology skills to use business equipment and software, with sound skills in entering data into databases |